We take all complaints seriously and are committed to addressing your concerns promptly and fairly. If you have a complaint about our Services, content, or policies, please let us know.
How to File a Complaint
To file a complaint, please email us at legal@thepeach.ai with the following information:
- Your full name and contact information
- A detailed description of your complaint
- The specific service, content, or policy related to your complaint
- Any relevant dates, usernames, or transaction IDs
- Your desired resolution or outcome
- Any supporting documentation or evidence
Our Response Process
We will:
- Acknowledge receipt of your complaint within 2 business days
- Investigate your complaint thoroughly and impartially
- Provide a response within 7-10 business days
- Take appropriate action if your complaint is substantiated
- Keep you informed throughout the process
Types of Complaints
We accept complaints regarding:
- Service quality or accessibility issues
- Billing or payment disputes
- Content violations or inappropriate material
- Account access or security concerns
- Privacy or data protection issues
- Violations of our Terms of Service
- Customer support experiences
Escalation
If you are not satisfied with our initial response, you may request escalation to senior management. Please indicate in your follow-up email that you would like your complaint escalated.
External Resources
If you are unable to resolve your complaint with us directly, you may have the right to seek resolution through applicable consumer protection agencies or regulatory bodies in your jurisdiction.
Contact Information
- Peach, Inc.
- Email: legal@thepeach.ai
Please note that we operate virtually and do not maintain a physical office address.